Care


You are going to LOVE your earrings! Because every pair is cut by hand and not machinery, slight variations and imperfections may occur. This is part of the prized nature of handmade jewelry. 

One thing our customers always note is how lightweight these earrings are - it's one of the many great features of polymer clay. Polymer clay is durable, yet we don't advise sleeping in your earrings or wearing them in water. 

Avoid spraying products near your earrings (put them on after hairspray and perfume), and should they need cleaning, simply apply a bit of rubbing alcohol. If your earrings contain brass and need an occasional brass polishing, put a touch of any brass cleaner on a q-tip or cotton swab. 

Your earring posts are hypoallergenic and free from commonly irritating metals like nickel, lead, and cadmium, and come with silicone backs for sensitive skin.

    Return Policy

    Your earrings are made just for you and we want you to be satisfied with your purchase. We take great measures to package your earrings carefully, but should your earrings arrived damaged, or you'd like to request a refund, please email hello@hopeagaincollective.com within 14 days of delivery and we'll be happy to help you. Due to sanitation measures, we do not accept exchanges. 

    Shipping Policy

    As soon as your order is placed, we are hard at work creating and packaging your earrings. Please allow 5-7 business days for your earrings to ship. All orders are shipped First Class via USPS. Unfortunately, we are not responsible for any damaged or lost packages once they have shipped. In the rare event you incur any shipping issues, please contact USPS directly. 

    Questions?

    We'd love to hear from you! Send a note to hello@hopeagaincollective.com.